Tag Archives: annoying customer

Back in the Bookstore

I have my bookstore back temporarily. It was time to get the boxes and boxes of inventory out of our garage and into the hands of my customers. So, from now until Christmas, I get to see a lot of old acquaintances – people and books! For the most part, I have wonderfully loyal customers who have stayed in touch, continued to make their purchases from me, and have become friends in the process. But there are some others that I must admit I wasn’t overly thrilled to see again. And why are those people always the ones who find you even when you try to hide?

For instance, there was a woman who used to come into my store on a fairly regular basis. We were located near her bus stop and she would pass the store twice a day on her way to drop off or pick up her daughter from school. She was demanding, rude, and highly annoying. I never had anything in stock that she wanted, so I was lectured repeatedly about how the other Christian store had greater variety. Fine, I would say, then shop at the other store. But I silently prayed she would not, since the other Christian store was owned by friends of mine and I wouldn’t wish this customer on them.

Before I reopened the store last week, I made sure that I’d removed this lady’s name from the email distribution list before I notified the rest of my customers of my sale. And since I am not in the same location, I thought I was safe.

Wrong.

Someone told her I was back in business. On day two, she showed up. Still demanding. Still rude. Still highly annoying. And she’s been in three times this week.

I wonder what lesson I didn’t learn the first time around.

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